Why don't I see any bonuses in my cashier?

If you are unable to see any promotions in your cashier, there may be several reasons for this:


  • Duplicate Account: According to our Terms and Conditions, only one account per household is permitted.
  • Eligibility by Country: You may reside in a country that is not eligible for promotions.
  • Player Classification: While your account is in good standing, you may have been classified as a skilled player, which means you may not be considered a "casual" player who typically benefits from promotional offers.


If you believe none of these reasons apply to your account, please reach out to our Support Team  via live chat or email for further assistance.


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