How to close/enable my account?

Account Closure:

We recognize that there may be circumstances prompting you to close your account. If you wish to proceed with this request, the most efficient method is to reach out to our Support Team  via live chat.
Should you prefer to submit your request via email, please send it to [email protected]. However, please note that processing may take longer due to our email queue.

Account Re-Activation:

If you have taken a break and wish to resume playing, simply reach out to our Support Team  via live chat. We will conduct a brief verification process, including a few security questions, to ensure we are communicating with the account holder before reactivating your account.
While it is possible to complete this process via email, please be aware that it may take longer, as we will require your security answers. Ensure that the email address you use is the same one we have on file.

If you choose to close your account due to gambling-related issues, please be aware that it cannot be reopened.

Please note that the option to freeze your account is not available on our website.