How can I make sure that my documents are not rejected?

To facilitate a seamless experience with our ID verification process, please adhere to the following guidelines:

Government-Issued Photo ID:

• Submit a copy of both the front and back of your ID (e.g., driver's license or passport).
• Include a selfie of yourself holding your ID, ensuring your face is clearly visible. This step is essential for verifying that the ID belongs to you.

Proof of Address:

• Provide a recent utility bill or bank statement (dated within the last two months) that displays your name and address. This document must correspond with the residential address registered in your account.
• Important: If you are submitting a digital statement as proof of address, please ensure it is the original PDF document. Screenshots are not acceptable, as they may lack the detail required for verification.

Credit Card Verification (if applicable):

• If you plan to use a credit card for deposits, please include a copy of both the front and back of the card. For your security, you may redact the middle eight digits.

To avoid any delays, please ensure that all documents are clear and legible. 

Additional Tips for Selfie Submission:

• Good Lighting: Choose a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
• Clear Background: Opt for a simple background that is free from distractions or other individuals in the frame.
• Center Your Face: Position yourself so that your head and shoulders are fully visible within the camera frame.

If you have any questions, please do not hesitate to reach out to our Support Team  via live chat.