There may be several reasons why your deposit is being declined. Below are some common factors to consider:
- Billing Address Verification: Ensure that the address associated with your account matches the billing address for the credit card you are using.
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- Wait Time After Failed Transactions: If your credit card deposit fails, please wait five minutes before attempting another transaction, as this may increase the likelihood of success.
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- International Transaction Permissions: Verify that your debit or credit card is authorized for international transactions and that there are no charge blocks. You may need to contact the customer service number on the back of your card to enable this feature.
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- Cryptocurrency Confirmations: Your cryptocurrency deposits may not have received sufficient confirmations on the blockchain yet. Depending on the fee you selected, this process can take some time.
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- Sufficient Funds: Confirm that you have adequate funds in the account from which you are attempting to make the deposit. Please be aware that additional charges, such as international transaction or currency conversion fees, may apply.
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If you have reviewed all of the above and are still experiencing difficulties, please reach out to our Support Team via live chat
for further assistance from our knowledgeable staff.
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